Some problems detected
Users are reporting problems related to: internet, total blackout and wi-fi.
The latest reports from users having issues in Hornsey come from postal codes N8.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Hyperoptic:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Hyperoptic?
3.08 out of 5 1,341 ratings
Thank you!
Problems in the last 24 hours in Hornsey, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hornsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 07: Problems at Hyperoptic
Hyperoptic is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
Internet (76%)
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Total Blackout (12%)
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Wi-fi (11%)
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E-mail (1%)
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TV (%)
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Live Outage Map Near Hornsey, Greater London, England
The most recent Hyperoptic outage reports came from the following cities:Islington, Tower Hamlets, London, Belsize Park, Ealing, Bushey, Hornsey, Southwark, Leyton, Enfield Town, Newham, Hackney, Wembley, Bermondsey and City of Westminster.
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| City | Problem Type | Report Time |
|---|---|---|
 Islington | Internet | |
| Tower Hamlets | Internet | |
| London | Total Blackout | |
| Belsize Park | Internet | |
| London | Internet | |
| London | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Hyperoptic Issues Reports Near Hornsey, England
Latest outage, problems and issue reports in Hornsey and nearby locations:
- Fursecroft (@Fursecroft) reported fromPaddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
- aeris daddy (@thekuntz69) reported fromBarnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
- Kalpitha Reddy (@kalpitha_reddy) reported fromPoplar, England
@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
- Dr Agnes Arnold-Forster (@agnesjuliet) reported fromCamberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
- aeris daddy (@thekuntz69) reported fromBarnet, England
And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
- Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported fromHarrow Weald, England
@Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.
- aeris daddy (@thekuntz69) reported fromBarnet, England
Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
- Alex Pasfield (@The_Stockboy) reported fromLondon, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
- Gezgin Kiz (@hamidetekin) reported fromStratford, England
Our internet is not working at least for an hour! Can you provide an update @Hyperoptic
- LUCA (@Gianluca_Leo) reported fromBarnet, England
FYI, never use @Hyperoptic
- Simon Monger, SCMP (He/Him) (@SimonMonger) reported fromPoplar, England
@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...
- Kapali (@chawlakapali) reported fromLondon, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
- Gezgin Kiz (@hamidetekin) reported fromStratford, England
@JustAnAntiDepp1 @Hyperoptic No, still not working for me
- Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅ (@SonOfCarl) reported fromHarrow Weald, England
Hyperopic is down. Circa 11pm.Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic
- Pharaoh London Cosmetics UK (@pharaohlondonuk) reported fromStratford, England
@Hyperoptic Customer for several years, received outstanding service.
- aeris daddy (@thekuntz69) reported fromBarnet, England
So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
- Alex (@AlexRM) reported fromCamberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
- Alex Pasfield (@The_Stockboy) reported fromLondon, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
- Denis O'Regan (@TheDenisORegan) reported fromHammersmith, England
@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
- LUCA (@Gianluca_Leo) reported fromBarnet, England
@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
- joseph coward (@JosephCoward) reported
@Hyperoptic hello, WiFi not working at London E15 2GD, are you able to look into a possible cause and what we can do? Thanks
- Chester (@sarveenchester) reported
@HyperopticCS @Hyperoptic what on earth is happening. Connectivity has been down since last night…
- 🏳️🌈Wee Shubba (She/Her)🏴 (@weeshubbasworld) reported
@Hyperoptic WiFi has been down all night. But service checker thing is on green.......... #wifidown #hyperopticdown
- AtM0StF34r (@AtM0StF34r) reported
@Hyperoptic @HyperopticCS Is anyone experiencing an outage of internet.?? Tho it could be a local area issue
- Richard Todd (@Richardjtodd) reported
@Hyperoptic your internet service is the worst!! Been with you nearly a year, I’ll be cancelling when it’s time.
- zuzak (@zuzakistan) reported
whoops BT Openreach arriving tomorrow to install my @AAISP gfast just realised my building is wired for 1Gbps hyperoptic but it's probably too late to cancel without a hefty openreach fee
- Ragnar Lothbrok (@Oluwxfemi) reported
@Hyperoptic why’s my internet down please??
- Joel Gladwin (@jgladwin7) reported
@Hyperoptic Is there any reason why my internet speed has been so bad recently? Just ran a test and it's 7.3 Mbps down and 50.1 Mbps up. It's been awful for a few weeks now!
- 🐺 Coolio Versipellis Wolfus 🐺 (@Coolio_Wolfus) reported
@pcgamer Try having a UK #BT supposedly FTTC connection giving 0.2 mbps upload & being told on reporting it that the download speed is ok & I would be charged by #OpenReach if no fault found.It was so bad I couldn't even get my email, yet #BT said it was fine.Can't wait 4 @Hyperoptic
- RG (@RobG_91_) reported
@Hyperoptic I have continuously tried reaching you to have your engineer remove his van from my driveway. My car is blocked in. I'm not a customer!!! It's been 3 hours. Your staff are unhelpful and quite frankly rude. A truly awful business!! Avoid at all costs.
