iCloud for Windows 11 insists I need medi… (2024)

User profile for user: PikaSka

PikaSka Author

User level: Level1

31 points

Ever since I upgraded to the latest version of iCloud for Windows 11 (23H2), the program is telling me I need the "Media Feature Pack" to continue, despite this being enabled in my settings and not using an N version of Windows. Photo syncing is constantly getting stuck at a specific number and I cannot upload photos to iCloud on my computer. I did not have this issue with the previous version of iCloud. I have tried disabling and re-enabling photo syncing and uninstalling and reinstalling iCloud, neither of which worked. iCloud Drive is not affected. How do I fix this issue?

Windows, Windows 6

Posted on Feb 13, 2024 2:22 PM

Question marked as Best reply

User profile for user: Bill from YL

Bill from YL

User level: Level1

5 points

Posted on Feb 28, 2024 12:45 PM

Same issue on both of my Windows 10 Pro computers. "Media Features" are already enabled, I've tried disabling and enabling, and the download linked in iCloud will not install if you don't have an N version of Windows.

Additionally, I can longer approve my Passwords and Keychain in iCloud.

Does Apple even monitor these forums?

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User profile for user: Bill from YL

Bill from YL

User level: Level1

5 points

Feb 28, 2024 12:45 PM in response to PikaSka

Additionally, I can longer approve my Passwords and Keychain in iCloud.

Does Apple even monitor these forums?

Link

User profile for user: krysdoran

krysdoran

User level: Level1

16 points

Mar 18, 2024 8:14 AM in response to crystal3

I don't want to sound mean but I'm not going to trust a random link on a random non-official website that isn't from Apple or Microsoft.

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User profile for user: CRBN12345

CRBN12345

User level: Level1

8 points

Apr 9, 2024 8:43 PM in response to PikaSka

Found it!!

https://www.microsoft.com/en-us/download/details.aspx?id=49919

Link

User profile for user: crystal3

crystal3

User level: Level1

10 points

Feb 15, 2024 8:33 AM in response to PikaSka

Hi. I installed this, rebooted, started iCloud for Windows again and no error message. Hopefully, it might work for you too.

https://www.mediaplayercodecpack.com/standard/

Link

User profile for user: saucylegs

saucylegs

User level: Level1

8 points

Feb 24, 2024 7:57 PM in response to PikaSka

I also have this issue. iCloud Photos is also using a significant amount of CPU resources in the background, despite its inability to function.

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User profile for user: Sadamn

Sadamn

User level: Level1

12 points

Apr 26, 2024 2:47 AM in response to eemq

Thanks, but I have Win 11 23H2. There is no such Optional features.

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User profile for user: reginafromrichlands

reginafromrichlands

User level: Level1

8 points

May 25, 2024 7:21 AM in response to Tutar

We should not have to pay for a file from Microsoft or apple to fix this issue I don't care if it's a dollar or not I literally just got this brand-new laptop and it has nothing but issues because Microsoft doesn't want me to use anything but their stuff which is pathetic. And well Apple appears to be no help either I so miss the days when we could just go to Cnet and download the fix I will be asking my son if he can remote connect and fix this ince its his field and i am frankly over the BS

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User profile for user: Tutar

Tutar

User level: Level1

18 points

May 11, 2024 5:17 PM in response to PikaSka

Hi guys, in my case I solved the issue this way, I had also media feature pack preinstalled bcs I have Windows 11 Pro 23H2 version. What I did was that I installed HEVC video extension from microsoft store, after that error message about media pack from icloud is gone :)

https://www.microsoft.com/store/productId/9NMZLZ57R3T7?ocid=pdpshare

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User profile for user: krysdoran

krysdoran

User level: Level1

16 points

Apr 10, 2024 5:14 AM in response to CRBN12345

Unfortunately, that link is for Windows 10, not 11. It’s also only for the “N” and “KN” version of Windows 10. That doesn’t solve the problem for people with Windows 11, like the original poster.

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User profile for user: pearphonejordans

pearphonejordans

User level: Level1

8 points

May 28, 2024 6:06 AM in response to gab-guy

I ended up having to purchase the HEVC Video Extension from Microsoft and now iCloud is working fine.

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User profile for user: SATXLady

SATXLady

User level: Level1

4 points

Mar 29, 2024 8:36 AM in response to PikaSka

Same issue. I think I'll try what someone else suggested and delete the iCloud app.

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User profile for user: salmmus

salmmus

User level: Level1

4 points

Apr 6, 2024 9:29 AM in response to crystal3

Trojan

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User profile for user: Sadamn

Sadamn

User level: Level1

12 points

Apr 24, 2024 12:59 AM in response to PikaSka

Any news?

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User profile for user: C_Denninger

C_Denninger

User level: Level1

8 points

Apr 22, 2024 12:23 AM in response to PikaSka

The "Media Feature Pack" for Windows N-versions is so old, I cannot even install it on my Windows 10 (nor 11) versions!

Probably because my Windows version is "Home" (10)/"Professional" (11) both without the "N" and the "Media Feature Pack" was not meant to be installed on those Windows versions...

I have the "Earlier version of Windows Media Player (app)" installed, tough.

Reference: https://support.microsoft.com/help/3145500 (search for "functions" in the Windows-search-menu)

So, how is Apple thinking to fix this annoying error message?

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User profile for user: eemq

eemq

User level: Level1

20 points

Apr 24, 2024 4:26 PM in response to PikaSka

here's what i posted recently in iCloud Windows Media Feature Pack error - Apple Community ... hope this helps...

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iCloud for Windows 11 insists I need media feature pack

iCloud for Windows 11 insists I need medi… (2024)

FAQs

Why doesn t iCloud work with Windows 11? ›

You need Media Player to install iCloud for Windows. If you try to download iCloud for Windows 11 or later and get a message that says you need to Install Media Feature Pack to use iCloud, select Download.

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Why can't I install iCloud for Windows on my PC? ›

If you turned off Windows Media Features, or if your PC didn't come with Windows Media Player, iCloud for Windows won't install.

Do I need to download iCloud for Windows? ›

If you use both Apple and Windows devices, you should also be using iCloud for Windows. It's an app for your Windows system that enables you to access iCloud data and features from your PC. To get started, first download the app from Microsoft's App Store. iCloud for Windows is avalable in MIcrsofot's App Store.

How do I access iCloud on Windows 11? ›

Set up iCloud for Windows on your PC

If you don't already have it, download iCloud for Windows from the Microsoft Store. ...
On your Windows computer, open iCloud for Windows.
Sign in with your Apple ID.

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Why is iCloud not working on Windows? ›

Your current account may be stuck accidentally and then the “iCloud drive not syncing on Windows 10” will occur. In this case, you can sign out of your iCloud account and log in again. Step 1: Launch your iCloud on your computer in the system tray icons. Step 2: Press the Sign out tab and then sign in to iCloud again.

Learn More Now ›

Why can't I connect to iCloud on my computer? ›

Make sure that your iPhone, iPad, or PC has a strong Internet connection and that you've turned on cellular data on your iPhone or iPad by going to Settings > Cellular or Mobile Data. If this setting is off, you might not be able to access your Apple ID and iCloud when not connected to a Wi-Fi network.

Learn More ›

What is the point of iCloud for Windows? ›

After you set up iCloud on an iPhone, iPad, iPod touch, or Mac, you can use iCloud for Windows to access your photos, videos, calendars, files, passwords, and other important information on your Windows PC.

Find Out More ›

What happens if I remove iCloud for Windows? ›

The information on your PC won't automatically stay up to date in iCloud, and you won't see updates made on your other devices.

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Do I really need to use iCloud? ›

If you're looking to move photos, contacts, and messages over to your new phone, using iCloud is your best bet. First, you'll need to back up everything from your old phone—follow the instructions on how to backup to iCloud above. Follow the prompts to set up your device until you reach the Apps & Data screen.

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Is iCloud for Windows still available? ›

With iCloud for Windows, you can access your photos, videos, mail, calendar, files, and other important information on your Windows PC. Learn about all the different features you can use with iCloud for Windows. Some features require the latest version of Windows 10 or later.

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Does iCloud for Windows cost money? ›

iCloud for Windows is available for free.

However, the free version offers limited storage. If you want more than 5GB of free storage, you will have to opt for a paid plan. The cost of these plans isn't very expensive, thereby allowing all users to access iCloud services and get ample storage without spending much.

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How do I add iCloud to Windows desktop? ›

To install iCloud for Windows, use the following steps.

Download and install iCloud for Windows.
After installation, launch the iCloud app and sign in with your Apple ID and password.
In the iCloud app, select the option to sync Contacts and Calendars, then click Apply.
Once the setup has finished, launch Outlook.

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How do I force iCloud sync on Windows 11? ›

on Windows PC

Check iCloud Drive Settings: Ensure that your iCloud sync is turned on on your devices.
Restart iCloud for Windows: Sometimes, an easy restarting operation can solve troublesome issues.
Restart Your Computer: A simple restart of your computer can often help resolve syncing issues.

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Mar 25, 2024

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Why is my computer not backing up to iCloud? ›

Check your iCloud storage. One of the most common reasons for an iCloud backup to fail is because of insufficient free space. Apple includes a small amount of free storage space, but most people require more over time. To fix this, either pay for more storage space or delete backed-up items you no longer need.

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Can I backup Windows 11 to iCloud? ›

If you are a Windows user, you can rely on the iCloud web app and desktop app to backup files from your computer.

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